Legal

Privacy Policy

Last updated: July 24, 2026

1. Introduction

This Privacy Policy describes how Mind Matters (“Company”, “we”, “us” or “our”) collects, uses, stores, discloses and protects Personal Information when you access or use our website, purchase or register for Summit tickets, communicate with us, or otherwise interact with our services.

We may collect information directly from you, automatically through your use of our website, and, where applicable, from third-party websites, ticketing platforms, payment providers, event partners and other service providers involved in the sale or administration of Summit tickets.

By using our Service or providing Personal Information to us, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

2. Definitions

“Account” means a unique account created to access our Service or parts of our Service.

“Company”, “we”, “us” or “our” means Mind Matters.

“Personal Information” means information relating to an identified or identifiable individual.

“Service” means our website and related services.

“Summit” means the Mind Matters Summit and related events, workshops, sessions or experiences offered through our Service.

“Third-Party Ticketing Platform” means an external website, ticketing platform or sales channel operated by a third party through which Summit tickets may be marketed, sold, registered or administered.

“Service Provider” means a third party that processes information on our behalf or provides services such as hosting, analytics, communications, payment processing, ticketing, customer support or other operational services.

“Usage Data” means information collected automatically about your use of the Service, such as IP address, browser information, pages visited and access times.

3. Information We Collect

Personal Information provided directly by you

We may collect information such as your first name, last name, email address, phone number, address, city, state/province, postal code, country, account information, ticket or registration details, communication preferences and information you provide when contacting us.

Information relating to Summit ticket purchases

When you purchase or register for a Summit ticket, we may collect information necessary to process and administer the booking. This may include ticket type, ticket quantity, purchaser details, attendee details, order/reference number, payment status, invoice details, promotional or coupon information, attendance information and other information required to provide the event experience.

Information received from third-party ticketing websites or sales channels

Summit tickets may be sold through websites or ticketing platforms that are not operated directly by us. If you purchase a Summit ticket through such a platform, the third party may collect your Personal Information under its own privacy policy and may provide certain information to us for purposes such as confirming your purchase, issuing or validating your ticket, managing attendance, communicating event information, providing customer support, processing refunds or cancellations, issuing invoices, and administering the Summit.

Depending on the arrangement with the relevant third-party platform, the information we receive may include your name, email address, phone number, ticket details, order/reference number, purchase date, payment status, attendee information and other information necessary for the Summit.

Payment information

Payments may be processed by third-party payment processors. We generally do not store complete payment card details such as your full card number or security code on our systems unless expressly stated otherwise. Payment processors may collect and process payment information under their own terms and privacy policies.

Usage Data and cookies

We may automatically collect IP address, browser type and version, operating system, pages visited, date and time of visits, time spent on pages, device identifiers and similar diagnostic information. We may use cookies and similar technologies for essential functionality, preferences, analytics and, where legally required, marketing or remarketing purposes.

4. How We Use Personal Information

We may use Personal Information to provide, operate and maintain our Service; create and manage accounts; process and administer Summit ticket purchases and registrations; validate tickets and manage event attendance; communicate booking confirmations, invoices, event updates and service messages; respond to support requests; process refunds, cancellations and related requests; detect and prevent fraud, abuse and security incidents; analyze usage and improve our website, products, services and event experience; send marketing communications where permitted by law and subject to applicable preferences or consent requirements; comply with legal and regulatory obligations; and perform other purposes disclosed at the time information is collected or otherwise permitted by applicable law.

5. Information Sharing and Disclosure

We may share Personal Information with service providers and business partners who help us operate the Service or Summit, including hosting providers, payment processors, ticketing platforms, event partners, email/SMS providers, analytics providers, customer-support providers, accounting/invoicing providers and technology providers.

Where a third-party website or ticketing platform sells Summit tickets, we may exchange relevant information with that platform to confirm and administer ticket purchases, resolve customer-service issues, manage attendance, communicate event information, process refunds or cancellations, reconcile transactions and perform other Summit-related operations.

We may also disclose information where required by law, to comply with valid legal requests, protect our rights or property, prevent fraud or wrongdoing, protect users or the public, or in connection with a merger, acquisition, financing, restructuring or sale of assets.

We do not intend to sell your Personal Information as a standalone commercial asset. If our practices regarding Personal Information materially change, we will update this Privacy Policy and provide any notice required by applicable law.

6. Third-Party Websites and Ticketing Platforms

Our Service may contain links to third-party websites, including websites or platforms through which Summit tickets may be sold. Those third parties may have their own privacy policies, terms and data-processing practices.

If you purchase a ticket directly from a third-party ticketing platform, that platform may be responsible for the Personal Information it collects directly from you. We recommend reviewing the privacy policy and terms of the relevant third party before providing your information.

Where we receive Personal Information from a third-party ticketing platform, we will process the information for the purposes described in this Privacy Policy and for the purposes for which the information was provided to us, subject to applicable law.

7. Retention of Personal Information

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, administer Summit participation, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud and comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, contractual requirements, accounting or tax obligations, legal requirements and legitimate business needs. Where possible, we will delete, anonymize or aggregate information when it is no longer required.

8. International Transfers

Your Personal Information may be processed by us or our service providers in countries other than the country in which you are located. Where applicable law requires safeguards for international transfers, we will take reasonable steps to ensure appropriate safeguards are used.

9. Security

We use reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, disclosure, alteration, loss or destruction. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to access, correction, deletion, objection, restriction of processing, withdrawal of consent, portability or other rights concerning your Personal Information. Requests may be made using the contact details provided below.

Where information was originally collected by a third-party ticketing platform, you may also need to contact that platform directly regarding information that it controls or retains. We will assist with requests concerning information that we control where required by applicable law.

11. Children's Privacy

Our Service is not intended for children under 16, and we do not knowingly collect Personal Information from children under 16 without legally required consent. If you believe a child has provided us with Personal Information, please contact us so that we can take appropriate action.

12. Cookies and Tracking Technologies

We may use session and persistent cookies, web beacons, tags, scripts and similar technologies. Essential technologies may be necessary for the Service to function. Where required by law, we will seek consent before using non-essential analytics, advertising or remarketing technologies, and you may withdraw consent where applicable.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. Where required by law, we will provide additional notice for material changes.

14. Contact Us

If you have questions about this Privacy Policy, your Personal Information, or how Summit ticket information is processed, please contact Mind Matters through our website: https://company.mindmatters-summit.com/.

Before publishing, replace any placeholders or generic descriptions with the actual names of your ticketing partner(s), payment provider(s), analytics or marketing tools, email/SMS providers and other processors where appropriate. This draft should be reviewed by a qualified privacy or legal professional before publication.